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FREQUENTLY ASKED QUESTIONS
If you do not find what you
are looking for, please do not hesitate to
contact us regarding any questions you may have.
Why should I
choose
Rigid?
How long does the process take?
How much
does a website cost?
What is a
domain name?
What is web
hosting?
How can a website help my business?
What is web design and development?
What is
website marketing?
Why should I
choose Rigid?
We are often asked by those who
first hear about us “Why is Rigid Design Solutions
different? Why should I choose Rigid over somebody else?”
We think that not only is this a fair question, it is an
important one. There are thousands of web design companies
on the Internet, many of them offering seemingly inseparable
services. The truth is that there is no single answer as to
why Rigid is different, instead we have four:
Superior Customer Service
More important than anything else in our eyes is the level
of customer service that we provide to our customers.
Whether it is a casual question or an urgent technical
problem, our staff is available online and on the telephone
24 hours a day, 7 days a week, 365 days a year to answer all
of your questions.
Our staff is trained and dedicated to providing superior
customer service to all of our customers. We are dedicated
to meeting and exceeding your highest expectations.
Real-World Pricing
While providing an exceptional level of service and customer
interaction is always important, we continually strive to
increase efficiency and maximize our productivity so that we
may provide our customers with not only an exceptional
service, but an exceptional price to go with it.
Cutting Edge Technology
As part of our continuing mission, every part of our
organization utilizes the most advanced technology to
maximize reliability, speed, and efficiency in everything
that we do. Unlike some other web design companies, we use
the latest technology and are constantly upgrading and
replacing older and dated technology.
We Are Your Partner
While most companies think of their clients as only a
paycheck, we consider each and every one of our clients as
our business partner. We do whatever we can to make each of
these partnerships as successful as possible for all
involved parties. We are here to make the Internet simple
for you and/or your business.
We hope that you will choose Rigid Design Solutions
for all your web design and development needs!
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How long does the process take?
Websites vary enormously in content
and complexity. The time involved to create them is a
reflection of this.
It usually takes about 1 week for a
small site with up to 5 pages.
For larger sites with
interactivity, rich graphic content, flash animation,
original photography or advanced programming it can take 3
weeks or more.
A large e-commerce or database
driven site will usually take 3 weeks or more. Hosting and
domain name registration only take a few days.
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How much does a website cost?
This is the most frequent asked
question of any website designer. To establish website cost
without knowing the clients needs, would be like a car
dealer quoting prices, without even knowing which vehicle
the customer wants. Complexities of the website design
selected, along with the number of pages needed, will
determine the actual cost of your website. We are able to
provide a variety of packages to fit most budgets.
Since websites vary considerably in
size and complexity and so does the time and therefore cost
to build them. Most of the websites we design cost between
$500 and $9000. In a nutshell, you are paying for the time
involved in building the site and the level of expertise
required to make it work.
Options to achieve your site
objectives are discussed in our initial consultation so you
can choose the most cost effective method to suit your
business. We give a fixed quote with clear design objectives
agreed upon at the beginning of the project.
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What should I consider?
Because you know
your business and market best, your input is valuable to
designing an effective site. Generally we supply you with a
list of necessary items with our website planning worksheet
but we leave the amount of control in the design process up
to you.
It will save you
time and money if you have any of the following items:
text content
company logos or letterhead
quality photographs or images
brochures
previous print advertising material
·
If your business
does not have the time or the resources, we can take care of
all the content. This can include copy content, original
photography, logo design and branding.
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What is a domain name?
Your domain name is an address
where Internet users can find you on the web. An example is
"www.yourbusiness.com".
You should have a unique domain
name for your website. We can register your domain name or
you can do it yourself.
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What is web hosting?
All the files for your website are
kept on one or more computers called web servers. The server
computer is said to be a host for your site. In other words,
they look after your site and ensure it is available 24/7.
The web hosting requirements for
any site vary according to the technology used to create it.
The standard of the service can vary greatly from one
company to the next. The speed and reliability of service
are crucial as is the level of customer support provided.
We will assist you in choosing a
suitable web hosting service that suits the needs of your
business.
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How can a website help my
business?
Do your direct or indirect
competitors have a website?
If the answer is yes, then can you afford to not
have one?
If the answer is no, then think about the first-mover
advantages that you can take advantage by making your
promotional materials available 24/7 to your potential
customers.
Are you looking to develop an
additional income stream for your brick-and-mortar business
without increasing overhead and resource requirements?
The Internet can be a great place to sell your products
and/or services with little additional logistical efforts on
your part. A website is the equivalent of having your best
marketers available 24/7 to your customers. Can you really
afford not to?
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What is web design and
development?
This is where the look, feel, and
content of the Web site are determined and created. Web
sites are created using HTML (HyperText Markup Language).
This can be hand coded, or a program such as Microsoft Front
Page or Macromedia Dreamweaver can be used. Your web site
will be a reflection of your company/organization. Don't let
it be a bad one. Cost for web site design varies greatly
depending on what the needs of your Web site are.
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What is website marketing?
The first step to marketing your
web site is to include your Web address EVERYPLACE your
phone number appears. This includes brochures, business
cards, print ads, etc. In addition, include your Web address
on your telephone voice message and email signature. Your
site should be submitted to search engines a minimum of
every six weeks. Currently you can submit to AltaVista,
Google, MSN, Dmoz, Netscape, and Fast at no cost, while AOL,
Excite, HotBot, and Snap are not accepting submissions.
Yahoo!, Looksmart, Lycos and Inktomi all charge a fee to
review and index your site. Pay for click search engines,
such as Overture, are becoming an essential part web site
marketing. These search engines work basically like an
auction. First you determine what search terms you want your
site to appear under, now search for those search terms and
determine what the bid amount for the position you want is.
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